zwin7's Privacy Policy
Your personal information is completely safe with us — learn how zwin7 protects your privacy.
Introduction and Commitment
zwin7 is a trusted online casino and sports betting platform in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy explains in detail what types of information we collect, why we collect it, how we use that information, and how the security of your information is ensured.
By using the zwin7 platform, you will be considered to have given your consent to all the terms of this privacy policy. We request that you read this policy carefully and contact us if you have any questions.
1 What Information We Collect
When registering an account and using services on zwin7, we may collect the following types of information:
Personally Identifiable Information
- Full name and date of birth
- Email address
- National ID card or passport details (for verification purposes)
- Username and password (in encrypted form)
Financial Information
- bKash, Nagad, Rocket, or Upay account numbers (for transactions)
- Deposit and withdrawal history
- Transaction amounts and dates
- Wallet balance information
Technical Information
- IP address and device information
- Browser type and operating system
- Login time and session information
- Cookie and web beacon data
Gaming Activity Information
- Game play history and preferences
- Bet amounts and outcomes
- Bonus claim and usage records
- Time spent on the platform
2 Purpose of Information Use
zwin7 uses collected information only for specified and lawful purposes. We process your personal information for the following reasons:
- Account Management: To create, verify, and manage your zwin7 account.
- Service Delivery: To ensure gaming services, sports betting, and other platform features.
- Financial Transaction Processing: To complete deposits and withdrawals via bKash, Nagad, Rocket, or Upay.
- Identity Verification: To carry out the KYC (Know Your Customer) process to prevent fraud and ensure a safe gaming environment.
- Customer Support: Our 24/7 live chat support team to resolve your issues and questions.
- Bonuses and Promotions: To provide applicable bonuses and special offers to your account.
- Responsible Gaming: To detect unusual gaming behavior and provide assistance when needed.
- Legal Obligations: To comply with applicable laws and regulations and to respond to requests from authorities.
- Platform Improvement: To analyze user experience and improve the quality of services.
3 Information Sharing and Disclosure
zwin7 does not sell your personal information to third parties or transfer it for commercial purposes. However, information may be shared in the following limited circumstances:
Trusted Service Providers
Only relevant information is shared with technology partners, payment processors, and security service providers necessary for operating our platform. All such partners operate under strict confidentiality agreements.
Legal Obligations
We may be legally required to disclose information in response to a court order, a lawful request from an investigating authority, or the requirements of applicable law. In such cases, only the necessary information will be shared.
Fraud Prevention
Relevant information may be shared with the relevant authorities or partners when needed to detect or investigate fraudulent activity. This step is taken to protect the interests of users.
Business Restructuring
In the event of a business merger, acquisition, or restructuring, information may be transferred to new ownership. However, all terms of this policy will continue to apply under the new ownership.
4 Cookies and Tracking Technologies
zwin7 uses cookies and similar technologies to improve the user experience on the website. Cookies are small text files stored on your device that help us operate our services.
Types of Cookies We Use
- Essential Cookies: Essential for operating the core functions of the website. Without these, the platform will not be able to function properly.
- Functionality Cookies: Help remember your preferences and settings — such as language selection or login status.
- Analytics Cookies: Used to understand how the platform is being used, which helps us improve our services.
- Security Cookies: Used to detect fraudulent logins and account misuse.
You can control or decline most cookies through your browser settings. However, disabling essential cookies may disrupt some functions of the platform.
5 Data Security Measures
zwin7 has adopted industry-standard technical and organizational measures to ensure the security of your information.
SSL Encryption
SSL (Secure Socket Layer) encryption is used for every data transfer on our platform. This ensures that no one can read or alter your information in transit.
Secure Data Storage
Your information is stored on secure, encrypted servers. Passwords are never stored directly — they are always protected using a one-way hashing method.
Access Control
Only authorized personnel can access the necessary information. All access is logged and regularly audited.
However, no data transfer over the internet is completely risk-free. We strive to ensure the highest level of security, but the security of your account also depends partly on your own responsibility. You are advised to use a strong password and not share it with anyone.
6 Data Retention Period
zwin7 retains your information only for as long as necessary. The retention period depends on the type and purpose of the information:
- Account Information: While the account is active and for a defined period after closure in accordance with applicable legal obligations.
- Financial Transaction Records: For the period required to meet legal and regulatory requirements.
- Communication and Support Records: For a reasonable period for dispute resolution and service quality review.
- Cookie Data: Until the end of the session or for a set duration, depending on the type of cookie.
After the above time periods, your information will be securely deleted or anonymized so that you can no longer be identified.
7 Your Rights
As a user of zwin7, you have the following rights over your personal information:
Right to Access
You have the right to know what information we hold about you. Upon request, we will provide you with a copy of your information.
Right to Rectification
If there is any inaccuracy or incompleteness in your information, you may request that it be corrected. We will update it within a reasonable time.
Right to Erasure
In certain circumstances, you may request that your personal information be deleted. However, we may be required to retain some information due to legal obligations.
Right to Object to Processing
You may object to the processing of your information for specific purposes. We will take steps in accordance with the applicable legal framework for such requests.
To exercise any of the above rights, please contact us: [email protected]
We will respond within a reasonable time after receiving your request. In some cases, we may need to verify your identity.
8 Protection of Minors
zwin7 is a platform for adults. This service is operated for those aged 21 and above only. We do not intentionally collect any information from minors.
Age verification is mandatory during the registration process. If it becomes known that a user has opened an account using false information, the account will be closed immediately and any collected information will be securely deleted.
If you believe a minor is using our platform, please let us know: [email protected]
9 Third-Party Services
Certain third-party services are used to operate the zwin7 platform — such as game software providers (Pragmatic Play, Spribe, JILI, PG Soft, Evolution Gaming, Ezugi, NetEnt, Microgaming, and others) and payment processors.
These service providers may have their own privacy policies. zwin7 is not responsible for the data collection or usage practices of third parties. However, we only work with partners who place sufficient importance on privacy protection.
For payments, the respective policies of bKash, Nagad, Rocket, and Upay apply. We share only the information necessary for transaction verification and processing with these providers.
10 Policy Changes
zwin7 reserves the right to update this privacy policy from time to time. If there are significant changes to the policy, we will notify you via a notice on the platform or by email to your registered address.
Continued use of the platform after any changes will be considered as your agreement to the updated policy. Therefore, it is advised to check this page regularly.
The date mentioned at the top of this policy indicates the date of the last update.
11 Contact & Complaints
If you have any questions, concerns, or complaints regarding this privacy policy, please feel free to contact us:
- Email: [email protected]
- Live Chat: Support available in Bengali 24/7
We take every complaint seriously and strive to provide a resolution in the shortest possible time. Your privacy is our priority and we are always committed to maintaining a safe and trustworthy platform.
This privacy policy applies to all services of zwin7 and Terms & Conditions and Responsible Gaming Guidelines should be read together.